Front Office Receptionist

Location: Oklahoma City, OK
Company: Eagle Group Agency

Position Summary:

Eagle Group Agency is seeking a friendly, organized, and dependable Front Office Receptionist to serve as the welcoming first point of contact for clients, prospects, and visitors. This role supports daily office operations by managing incoming communications, coordinating appointments, maintaining an orderly office environment, and assisting the team with administrative and client-service tasks.

Key Responsibilities:

Answer incoming phone calls promptly and professionally, directing callers to the appropriate staff member or agent.
Greet clients, prospects, and visitors warmly and ensure they are assisted in a timely manner.
Schedule and coordinate appointments for staff members and insurance agents.
Enter and update client and prospect information accurately in the CRM program.
Send email correspondence and follow-up communications as requested by the team.
Order and maintain office supplies to ensure the office is appropriately stocked.
Keep the front customer area, reception space, and conference rooms clean, organized, and welcoming.
Assist with maintaining and organizing client files, both physical and digital, while protecting confidential information.
Provide general administrative support to staff and agents as needed.
Help create a positive, professional experience for everyone who contacts or visits Eagle Group Agency.

Qualifications:

High school diploma or equivalent required.
Previous receptionist, customer service, administrative, or office-support experience preferred.
Strong phone etiquette and interpersonal communication skills.
Comfortable using email, calendars, CRM systems, and standard office software.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a busy front-office environment.
Professional, reliable, personable, and committed to excellent customer service.
Ability to handle confidential client information with discretion.

Schedule: This position is expected to work regular business hours, Monday through Friday.

Eagle Group Associates, Inc.

Insurance Agency Receptionist

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